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Allied Telesis Receives Superior Level of Support for Next Generation Networks from IBM

Chiasso, Switzerland. 11 January, 2011 - Allied Telesis has entered into an agreement with IBM (NYSE:IBM) for Global Support and Maintenance Services for the complete range of Allied Telesis products and next generation solutions. Allied Telesis customers will now receive consistently high levels of service and support, 24 hours per day, 365 days per year, ranging from telephone support to on-site.

This is in response to growing demand both from international organizations for consistent and high levels of service anywhere in the world, and also from regional organizations requiring 24-hour support. The service is also expected to enhance Allied Telesis' value offering for large corporate customers.

gOur customer base has migrated over the last few years with the launch of a number of high-functionality products, and as we have evolved from a product to a solution provider. Our customers today expect 24 hour service and support, which the agreement with IBM will now allow us to provide,h said Takayoshi Oshima, CEO and President, Allied Telesis Group.

The support contains call entry in all specific languages up to seven days 24 hours, technical problem solutions on the phone (if possible) and on-site. Service levels for on-site service will be up to four hours response time.

Allied Telesis is working together with IBM in maintenance services since 2007 with focus on equipment targeting Internet Protocol Television (IPTV) system applications for telecommunications companies and Network Service Providers worldwide.

About IBM

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Allied Telesis Holdings K.K.
Stock Code: 6835 Tokyo Stock Exchange 2nd Section